Everything homeowners ask us most, answered by our technicians. Still stuck? Call (866) 652-0413 — we answer 24/7.
We serve 11,275 cities across 10 states — California, Florida, Georgia, Illinois, Michigan, New York, North Carolina, Ohio, Pennsylvania and Texas. Find your city on our locations page.
Yes. Live dispatch runs 24/7, including nights, weekends and holidays, for emergency AC repair and emergency heating repair.
Same-day service is available in most areas when you call early, and next-day is standard. No-cool and no-heat emergencies are prioritized.
Flat-rate, in writing, after diagnosis and before work begins. The diagnostic fee is quoted on the phone before we dispatch.
Most commonly a clogged filter, dirty condenser coil, failed capacitor, low refrigerant from a leak, or a frozen evaporator coil. See our full guide on AC not blowing cold air.
Thermostat and battery issues, a dirty flame sensor, a failed hot surface igniter, a tripped high-limit switch from restricted airflow, or a blocked condensate trap on high-efficiency units.
The system starts and stops every few minutes. Causes include restricted airflow, a dirty flame sensor, an oversized furnace, bad thermostat placement, or a cracked heat exchanger.
If the equipment is under 10 years old and the repair is less than roughly 30% of replacement cost, repair. Older R-22 systems with major failures usually favor replacement.
Typically 12–18 years with annual maintenance. Coastal salt air, heavy dust and neglected filters shorten that considerably.
Every 1–3 months for 1-inch filters, or every 6–12 months for 4-inch media filters. Pets and construction dust mean more frequent changes.
We won't. Refrigerant doesn't get consumed — low charge means a leak, and venting refrigerant is both wasteful and illegal. We find and repair the leak.
Yes — heat pump repair, defrost boards, reversing valves, and ductless mini-split repair and installation for all major brands.
Yes, and background-checked. We carry liability and workers' compensation coverage.
Yes, where required. We also perform load calculations and register manufacturer warranties on your behalf.
Yes — spring cooling and fall heating visits, priority emergency scheduling and repair discounts.
Carrier, Trane, American Standard, Lennox, Rheem, Ruud, Goodman, Amana, York, Bryant, Payne, Daikin, Mitsubishi, Fujitsu, LG and more.
A brief dust smell on the first heating cycle of the season is normal. Persistent burning, plastic or electrical smells mean shut it down and call immediately.
Usually a clogged condensate drain, a full drain pan, a failed condensate pump, or a frozen coil that has begun to thaw.
Yes — many customers book a spring cooling visit and a fall heating visit, or bundle them in a maintenance plan.
Yes, approved financing is available on new AC, furnace and heat pump installations.